FAQ's

What currency are the prices I see on the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1 -4 days production time for your order to ship out. Once shipped, domestic orders within the US typically arrive within 5-10 business days depending on your location and the shipping method selected.
Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business days, please email us at modeeqgems@gmail.com or call us at 520-990-6074.

Do you offer free shipping?
Yes! Orders of $100 or more qualify for free Economy shipping within the United States.

Where do you ship?
We currently ship within the United States only. We do not offer international shipping at this time.

What are my shipping options?
We offer the following shipping rates for US orders:
- Free Economy Shipping (orders $100+)
- Economy Shipping: starting at $4.90
- Standard Shipping: starting at $6.90

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 7-day return window from the date you receive your order. If the product is defective or damaged, please contact us within 7 days to initiate a return for a full refund. Once we have received the returned product, we will refund the full amount of your original purchase. Please include your name and order number on all returned parcels.
Please note: If your package is on the way, you must wait for it to arrive before initiating a return.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item has already been sent, please use our return process to request a refund within the 7-day return window.

I have entered an incorrect address, what do I do now?
If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email to correct it. You can also contact us at modeeqgems@gmail.com or call 520-990-6074. If the address is wrong, we can update it within 24 hours of your order being placed. No changes can be made after 24 hours.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help. Please send us an email at modeeqgems@gmail.com or call us at 520-990-6074 and we will be happy to assist you.
We do receive a large number of inquiries — for a prompt response, please include your order number and describe your issue clearly. Thank you!